News
Walsall prescribes RealVNC for remote care of IT systems
28 August 2008
Walsall NHS Informatics IT Services has chosen RealVNC's Virtual
Network Computing solution to provide remote IT maintenance and support.
The software allows the Informatics IT department to
remotely troubleshoot and fix PC desktops and back-end servers across
its four core Trust sites, more than 70 surgeries and Walsall's Manor
Hospital site.
VNC is designed to make it easy for one computer to
take full remote control of another, regardless of platform, operating
system or location. So whether it is installing new software, fixing a
bug or doing a system check and audit, support engineers can act
immediately without the need for a call out visit.
"With pressure on resources and a drive to provide
more remote support, RealVNC saves us time and money and means that we
can keep critical IT systems up and running with minimum delays," says
Andy Griggs, IT Operations Manager at Walsall Informatics IT Services. "VNC
also provides excellent reporting functions and with security being
paramount, VNC gives us best practice authentication and encryption
along with a detailed audit trail."
VNC has been deployed remotely to some 5000 machines
and has a very small 'footprint' taking up just a few megabytes of disk
space and memory. A built-in Java viewer also allows access through a
browser and VNC supports a wide range of operating environments
including Windows 98, 2K, ME, NT4, XP, Vista, Mac OSX, Linux, Solaris,
HPUX, AIX, Java and WinCE.
Dr Andy Harter, CEO at RealVNC said, "For the health
service, VNC provides a robust, secure, scaleable and cost-effective
solution for very distributed IT environments and supports a wide range
of different users, many with limited IT skills."
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